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Knowledge Base

Master the Art of
Auto Transport

Everything you need to know about shipping your vehicle, from booking to delivery day.

First-Time Guide

New to shipping? Start here for a complete walkthrough.

Read Guide →

Car Prep Checklist

How to get your vehicle ready for pickup to avoid delays.

Read Guide →

EV Shipping

Specific requirements for Teslas, Rivians, and other EVs.

Read Guide →

Common FAQs

Quick answers to questions about pricing and insurance.

View FAQs →

The Logistics Lifecycle

How your vehicle moves from Point A to Point B.

Booking

Step 1: Booking

1
Initiation

Booking & Dispatch

You accept the quote. Our logistics team vets carriers in our network for safety ratings and insurance, then assigns the best driver for your specific route.

Status: Pending Dispatch
Inspection

Pickup & Inspection

The driver arrives. Together, you perform a detailed 22-point inspection of the vehicle, marking any existing scratches on the Bill of Lading (BOL).

Status: Vehicle Loaded
2
Pickup

Step 2: Pickup

Transit

Step 3: Transit

3
Live Tracking

Transit & Updates

Your car is on the move. You can track progress via our customer portal or receive automated SMS updates at key milestones.

Status: In Transit
Completion

Delivery & Sign-off

Final inspection at your door. You verify the condition matches the pickup report, pay the driver the remaining balance, and get your keys!

Status: Delivered
4
Delivery

Step 4: Delivery

Logistics Glossary

Common industry terms explained.

A legal document issued by a carrier to a shipper that details the type, quantity, and destination of the goods being carried. It also serves as a receipt of shipment.
A Broker (Brightway) arranges the transport and finds the best truck. A Carrier is the company that physically owns the truck and moves the vehicle.
A payment method where the remaining balance is paid directly to the driver upon delivery via Cash, Cashier’s Check, or Money Order.
The driver picks up and delivers the vehicle as close to your specified address as legally and safely possible.
Shipping a vehicle inside a covered trailer, protecting it from weather and road debris. Recommended for classic or luxury cars.
A request to position the vehicle on the upper deck of the trailer to minimize risk of fluid leaks from other cars above it.

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